Terms and conditions

International Terms & Condition

The below applies only if you purchased your products directly from KEPPOP and you’re located outside of Thailand, for Thailand customers do refer to Thailand T&C.

For International buyers, shipping cost is NOT included in the product price.

Cancellation

  • All prices are quoted in USD (US Dollar) unless otherwise stated.
  • Customers are expected to complete payment remaining within 2 weeks upon notification by KEPPOP.
  • Due to limited product quantity, the order will be fulfilled on the payment completion date as first completed first serve.
  • No returns policy. All products sold are strictly non-refundable or exchangeable for other products.
  • The final release date of the product is subject to delays by manufacture or quality factors.
  • KEPPOP will ship the products only to the original buyer. Proxies or representatives will not be entertained.
  • Purchases are only refundable or transferable to another product if KEPPOP cancels your order.

Shipping & Custom Tax

  • Your order will be shipped after 7 business days after payment has been confirmed
  • The cost of shipping will be calculated on the final checkout page for customers when customer completed their shipping address.
  • Shipping prices are all set and obtained from various shipping companies. E.G: DHL, FEDEX, UPS, etc.
  • KEPPOP does not determine or set the shipping prices to your country, shipping prices are determined by shipping companies’ rates which are calculated out by product parcel size & weight.
  • Before buying, customer should check and confirm whether KEPPOP product is allowed to be sold and shipped to their mailing address.
  • No freight forwarder or PO Box addresses will be entertained. KEPPOP reserves the right to cancel and forfeit any orders whose shipping addresses are not compliant with our delivery terms.
  • Custom Tax & VAT are based on individual customer country law, KEPPOP will not be held liable for any custom tax or vat charged to the customer upon arrival of the parcel.
  • Customers are advised to check with the local authority in regards to this matter before any purchase.

Damaged Products

  • Limited Warranty of 7 days from date of receiving against any defects. Limited Warranty does not cover conditions, malfunctions, or damage not resulting from defects in material or workmanship.
  • To obtain warranty service, you must contact us within the Limited Warranty period with photo proof of the issue & condition of the package upon arrival. KEPPOP will review and provide the ideal solution.
  • If any item is damaged in transit we will first seek to replace the item at no cost to the customer. If there are no replacements, the customer can:
    • Return the damaged item and receive a 100% refund (return shipping cost bear by sender).
  • As with all hand-crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions).  Serious defects are defined as;
    • Obvious visible cracks, chips, paint scratches (From a distance)
    • Missing parts or pieces

Lost orders

  • If your order is lost during transit, a full refund will be returned to the customer.
  • If the customer wishes to have the lost item KEPPOP provides a replacement will be based on our inventory availability.

Changes to this policy

We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitute your acceptance of this policy as modified by the posted changes. Your acceptance of this privacy policy. By using this site, we assume that you have read the privacy policy and understood its meaning. If you do not agree with the facts stated in this policy then we recommend that you do not use this website.

 

Thailand Terms & Conditions

The below applies only If you purchased your products directly from KEPPOP and you’re located in Thailand, for international customers do refer to International T&C.

Cancellation & Delivery

  • All prices are quoted in USD (US Dollar) unless otherwise stated.
  • Customers are expected to complete payment remaining within 2 weeks upon notification by KEPPOP.
  • Due to limited product quantity, the order will be fulfilled on the payment completion date as first completed first serve.
  • No returns policy. All products sold are strictly non-refundable or exchangeable for other products.
  • The final release date of the product is subject to delays by manufacture or quality factors.
  • KEPPOP will ship the products only to the original buyer. Proxies or representatives will not be entertained.
  • Purchases are only refundable or transferable to another product if KEPPOP cancels your order.

Shipping & Custom Tax

  • The cost of shipping will be calculated on the final checkout page for customers when customer completed their shipping address.
  • Shipping prices are all set and obtained from various shipping companies. E.G: Thailand Post, Kerry Express, etc.
  • KEPPOP does not determine or set the shipping prices, shipping prices are determined by shipping companies’ rates which are calculated by product parcel size & weight.

Damaged Products

  • Limited Warranty of 7 days from date of receiving against any defects. Limited Warranty does not cover conditions, malfunctions, or damage not resulting from defects in material or workmanship.
  • To obtain warranty service, you must contact us within the Limited Warranty period with photo proof of the issue & condition of the package upon arrival. KEPPOP will review and provide the ideal solution.
  • If any item is damaged in transit we will first seek to replace the item at no cost to the customer. If there are no replacements, the customer can:
    • Return the damaged item and receive a 100% refund (return shipping cost bear by sender).
  • As with all hand-crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions).  Serious defects are defined as;
    • Obvious visible cracks, chips, paint scratches (From a distance)
    • Missing parts or pieces

Lost orders

  • If your order is lost during transit, a full refund will be returned to the customer.
  • If the customer wishes to have the lost item KEPPOP provides a replacement will be based on our inventory availability.

Changes to this policy

We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitutes your acceptance of this policy as modified by the posted changes. Your acceptance of this privacy policy. By using this site, we assume that you have read the privacy policy and understood its meaning. If you do not agree with the facts stated in this policy then we recommend that you do not use this website.

 

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